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Información y ayuda sobre SMS

Highmark Inc., including its subsidiaries and affiliates, ("Highmark") offers consumers and its members the option of receiving certain information by Short Message Service (SMS) or texting services ("Text(s)").

Highmark offers consumers the option of participating in a variety of offers, campaigns and programs ("Campaign") by Text. Highmark also offers its health plan members ("Members") the option of receiving certain member information by Text.

Please see the information below to learn more about receiving and opting out of Text messages. Highmark is looking forward to texting with you soon!

Consumer campaign texts

If you are eligible to participate in a Campaign, you could receive an invitation or be invited by any of the following means: public advertisement, flyer, personalized letter, email, web form or web link. La invitación establecerá qué tipo de información usted accede a recibir y cómo unirse. In addition, you may choose to use texting on a Highmark website to forward information - from our provider directory for example - to friends or other members.

Highmark — 465465
Highmark will send you health tips, news and/or related information directly to your mobile phone when opting in to a Campaign. Participar es sencillo. When you choose to opt-in to one or more of Highmark's Campaigns, we will send you corresponding information via Text. For example, if you opt-in to a Campaign on savings suggestions, you will receive tips on how to decrease your out-of-pocket expenses. Look for information about current Campaigns and text the Campaign keyword to 465-465 (HMK-HMK). Es todo lo que hay que hacer.

Member Text — communication preferences

Highmark offers its Members the option of receiving certain member information by Text. You may sign up for Texts by logging on to your health plan's website as a member and entering your contact information and communication preferences. If you select to receive Texts as your communication preference, as applicable, we will send you information directly to your mobile phone. For example, if you select "Text" under Member Health Statement, you will receive Texts notifying you when your Member Health Statement is posted for viewing.

Text help and mobile terms

This information is applicable to Campaign Texts and Member Texts. Highmark reserves the right to change, modify or update this SMS Texting Information and Help Policy at any time without notice by updating this posting.

For additional Text help, text the word HELP to 465465. You can also email Highmark's support team at for general Text assistance; however, the SMSHELP email address is not a secure method of communication and should not be used to transmit protected health information or to contact Member Service for claims issues.

To stop receiving Campaign Texts, text the word STOP to cancel at any time. You can either stop a single campaign, multiple campaigns or all text campaigns.

To stop receiving Member Texts, text the word STOP to cancel at any time or log on to your health plan's website as a member and change the checkmark from Text to the desired selection in your communication preferences. You may also contact Member Services at the telephone number on the back of your ID card.

Highmark does not charge a fee to send Texts. However, message and data rates apply from your carrier (i.e., e.g. AT&T, Verizon, Sprint, etc.). The number of Texts you receive will depend on the number and type of Campaigns Texts and Member Texts for which you sign up.

If your phone becomes lost or is stolen or you simply wish to opt-out of any Campaign in which you signed up to participate, contact us at the toll-free number or the email address below. Highmark will make every effort to manually remove you from all of our Campaigns Texts and/or Member Texts within a reasonable time period. Deberá brindarnos su número de teléfono celular para que procesemos su solicitud.

Text is available to subscribers of Boost, AT&T, T-Mobile®, Dobson, Verizon Wireless, Sprint, U.S. Cellular, C Spire Wireless, Virgin Mobile, Cellcom, NTelos, GetLisa and Cricket Communications. You must be 18 years of age or older to use this service. You also agree to Highmark's Text Terms of Service.

Highmark respects your privacy. Read Highmark's Text Privacy Policy.

Este programa de código corto es administrado por Highmark.

Información de contacto

Highmark Inc.
120 5th Avenue
A: SMS Help, Suite 1212
Pittsburgh, PA 15222
Línea de teléfono gratis: 888-910-9757
Service hours: M-F 8:30 a.m. to 4:30 p.m. EST

These terms and conditions are applicable to Campaign Texts and Member Texts.

Terms and conditions may change

Highmark se reserva el derecho a actualizar o enmendar estos términos y condiciones en cualquier momento. Highmark may, at its sole discretion, terminate or suspend texting services ("Services") or access to the Services or any portion thereof of any user for any reason.

Eligibility (Elegibilidad)

You must be at least 18 years old to be eligible to use the Services. No one under age 18 may use the Services under any circumstances. By opting-in to participate in a Campaign Text or Member Text you are representing that you are at least 18 years of age.


There may be some costs associated with the use of this Service. Por ejemplo, su proveedor de servicio de localizador o teléfono celular puede cobrarle por enviar o recibir mensajes de texto inalámbricos. Under no circumstances will Highmark or its employees, officers, directors or agents be held responsible for any charges related to the use of the Services.

Garantía y exención de responsabilidad

Highmark safeguards your personal information. Unfortunately, no data transmission over cellular airwaves can be guaranteed to be 100 percent secure. While Highmark strives to protect your personal information, Highmark cannot guarantee or warrant its complete security before it reaches us. Highmark shall not be responsible for harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of Highmark's Services or any information you transmit to us via Text unless the breach of confidentiality was caused by Highmark.


Some states do not allow the disclaimer of implied warranties so the foregoing disclaimer may not apply to you.

Limitación de responsabilidad


If you are dissatisfied with the Services or any content on any of Highmark website properties, or with these terms and conditions, your sole and exclusive remedy is to discontinue using the Services. You acknowledge, by your use of the Services, that your use of the Services is at your sole risk.


You agree to indemnify, defend and hold harmless Highmark, its employees, officers, directors and agents from and against any and all claims, liabilities, penalties, settlements, judgments or fees (including reasonable attorneys' fees) arising from (i) any information that you or anyone using your account may submit to us for this Service; (ii) your use of the Services; (iii) your violation of the terms of these terms and conditions; and (iv) any violation or failure by you to comply with all laws and regulations in connection with the Services.


Usted no puede asignar ninguno de sus derechos o delegar ninguna obligación aquí presente, en total o en parte, de manera voluntaria o a través de la ley, sin el consentimiento previo por escrito de Highmark. Cualquier asignación o delegación supuesta por parte de usted sin el consentimiento previo por escrito de Highmark será considerada nula e inválida, sin fuerza ni efecto.

Exención de responsabilidad médica

The Services do not provide medical advice and are intended for general information purposes. The Services are not a substitute for professional medical advice, diagnosis or treatment. Siempre busque el consejo de su médico u otro proveedor de la salud calificado cuando tenga preguntas sobre medicamentos, condiciones médicas o tratamiento.

Governing law and jurisdiction

By opting in to receive Texts you agree to be subject to personal jurisdiction in the Commonwealth of Pennsylvania. Any transaction or occurrence arising out of your receipt of a Text shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania (excluding any conflict of laws provisions of the Commonwealth of Pennsylvania that would refer to and apply the substantive laws of another jurisdiction). Any suit or proceeding regarding a Text shall be brought only in Allegheny County, Pennsylvania.

This privacy policy is applicable to Campaign and Member Text.

En Highmark tomamos el tema de la privacidad muy seriamente. Highmark wants to assure users of our Services that their information is safeguarded and maintained in confidence. Please read through the following pages, which describe Highmark's Text privacy policy.

The purpose of this privacy policy is to inform you as to what information may be collected from you when you interact with the Services, how such information will be used by Highmark and/or other persons or entities, with whom such information may be shared, your choices regarding the collection, use and distribution of such information and the security procedures that Highmark has implemented to protect your privacy.

Recolección de información

Your choice of Campaigns and/or Member communication preferences, as applicable, will determine the information that Highmark needs to collect from you. For all Campaigns, Highmark collects your mobile phone number and your cellular carrier. Also, depending on the Campaign, you may be asked to provide additional information such as your zip code. Highmark may also ask you for additional information in order to personalize the information you receive and make it more valuable to you. For instance, if you sign up for a maternity campaign, Highmark may ask you where you are in your pregnancy to personalize the information to your trimester.

No protected health information will be sent to you through Text. SMS, as a technology, is not a secure messaging platform. If Highmark needs to send you a message that involves protected health information or personally identifiable information, the information will be sent via encrypted email to a secure message center on our website or email application.

How Highmark uses the information

Highmark does not sell information about you to anyone when you elect to receive Campaign Texts and/or Member Texts. Highmark uses the information you provide to deliver the Campaign Texts or Member Texts you have requested, to personalize and thereby improve your experience, to deliver customer support and to improve the services, among other things. The information may also be analyzed in the aggregate in order to improve the function and content of Highmark's Services.

Acceso a la información recopilada en línea

  1. Employees: Certain Highmark employees may be provided with your information. Highmark employees are required, by written confidentiality statements, corporate policies and state or federal laws or regulations to maintain the confidentiality of personal information and to use strict standards of care in handling the information. Los empleados que no cumplan con estos requisitos de confidencialidad están sujetos a sanciones disciplinarias que pueden incluir el despido.
  2. Third parties: Highmark may disclose your information as permitted by law and to service providers that assist Highmark in meeting the needs of its customers. Los proveedores de servicio de Highmark están legalmente obligados por contrato a utilizar por lo menos los mismos estándares estrictos de confidencialidad que Highmark.

Highmark no transmite su información de ninguna manera que no esté establecida anteriormente sin su permiso. Sin embargo, puede transmitirse información personal si existe una necesidad específica para realizar una transacción que usted solicita.

Third-party links

Some links sent via Campaign Text or Member Text may be to websites operated and maintained by third parties. Any information you provide to third-party websites will be governed under the terms of each websites' privacy policy, and Highmark encourages you to investigate and ask questions before disclosing any information to the operators of third-party websites. Highmark has no responsibility or liability whatsoever for the content, actions or policies of third-party websites. La inclusión de sitios web de terceros no constituye la adhesión al contenido, acciones o políticas de dichos sitios web.

Modifications to text privacy policy

Highmark reserves the right to change, modify or update this online SMS text privacy policy at any time without notice by updating this posting. Revise la política de privacidad de mensajes SMS periódicamente.